Customer Engagement
The Skills Behind Great Service
Course Highlights
This course equips participants with the fundamental skills to deliver excellent customer service and build lasting relationships. Participants will learn how to communicate with empathy, handle inquiries and complaints professionally, and create positive experiences that encourage customer loyalty. The program also covers active listening, problem-solving, and service recovery strategies to turn challenges into opportunities. Ideal for frontliners, sales staff, and service professionals committed to enhancing customer satisfaction and strengthening brand reputation.
Learning Outcomes
By the end of this program, participants will be able to:
Demonstrate active listening and empathy to build stronger customer connections.
Communicate with professionalism and clarity when handling customer inquiries and feedback.
Apply problem-solving and service recovery strategies to address customer concerns effectively.
Create positive, memorable experiences that encourage customer satisfaction and loyalty.
Handle complaints with confidence while turning challenges into relationship-building opportunities.
Strengthen trust and credibility through consistent, customer-focused interactions.
Contribute to the overall service culture that enhances brand reputation and long-term engagement.
Perfect for:
New Hires, Frontliners, Sales Staff, and Service Professionals, Support Staff,(Level 1)
Duration:
Customizable (as needed)
Fields:
Customer Experience & Service